Shipping Policy:
Once your order is shipped, you'll receive an email containing the tracking number and details of the courier company handling your order, with trusted partners such as DHL, Bluedart, Delhivery, India Post, Shree Maruti Courier, Xpressbees, and Ekart Logistics. Tracking your package becomes possible after it leaves the courier partner's warehouse. Rubz aims to dispatch orders within 3-5 business days, excluding Sundays and public holidays, and delivery times vary based on location, ranging from 5-25 days. We offer free shipping to all locations. Rubz ensures transparency by including all taxes in the product prices. Additionally, for customer convenience, Cash on Delivery (COD) is available across India.
Return/Refund Policy:
Customers have the flexibility to cancel orders before the slot's cut-off time by contacting customer service, and payments will be credited to their wallet. The website reserves the right to cancel orders due to suspected fraudulent transactions or violations of terms and conditions. In case of a mismatched, damaged, or tampered package, customers are advised to refuse acceptance and return it to the delivery person. To be eligible for a return, items must be sealed, unused, and returned within 15 days with the original packaging and tag, along with a purchase invoice. Refunds are issued through a credit note redeemable on the next purchase, and only defective items qualify for exchanges. Customers are responsible for return shipping costs. Contact rubz@theyoungchemist.com for assistance or questions regarding returns, exchanges, and refunds. The return/exchange address is "135, Shivam Industrial Park, Opp. Sarvoday Hotel, Towards Chacharawadi Mata Temple, Changodar, Ahmedabad, Gujarat – 382213."
