ORDER PLACEMENT

 1. How do I place an order on Rubz?

You can place your order in a few simple steps-

• Step 1: Click the “Add to bag” button on the products you wish to purchase and they will be added to your shopping bag
• Step 2: Register with Rubz by clicking on the “Account” button on the top right hand corner of the page and clicking on “Sign Up”
• Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order.
• Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
• Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead.
• Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order.
• Step 7: Enjoy your Rubz’s order!

If you have any further questions, you can write to us at Rubz@theyoungchemist.com or chat with us by clicking on the “Chat with us” tab at the bottom of the screen.

 2. Can I buy multiple products in a single order?

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button. This way you can save on any additional shipping charges.

3. Can I ship the products to an address that is different from my billing address?

Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.

4. How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

5. Can I leave items in my shopping bag for future purchase?

Yes, you can leave items in your shopping bag; however, the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

6. Do I have to have an account to place an order at Rubz?

Yes, you should have an account to place an order at Rubz. Not only will you be able to rate and review products, but also you can obtain discounts on future purchases. After all, shopping more for less is always fun!

7. How do I sign up for a Rubz account?

All you need to do is provide us with your name, email address, mobile number and a password of your choice, then OTP will be generated based on the details you give during sign up on our platform. It’s that simple!

8. What are the benefits of signing up?

Signing up for a Rubz’s account will give you substantial benefits and give you a superior experience while shopping. You can:

• Track all past and present orders at any time in one place!
• Rate and review products and earn reward points!
• Never fill in your address and payment details more than once!
• Receive discounts on future purchases!

PAYMENTS

 1. How do I pay for a Rubz’s purchase?

Rubz’s offers you multiple ways to pay securely. These include:

1. Debit and Credit Cards
2. Net banking
3. UPI
4. Bank Transfer - RTGS/IMPS
5. Wallets
6. Coupon.   

2. How safe is it to use your debit/credit card or make an online payment on Rubz?

We use the CCAvenue payment gateway for our online payment. This is industry-standard secure payment methods so that we can ensure that all your online transactions at Rubz’s are processed in an extremely secure environment.

3. What steps does Rubz’s take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:

• When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
• The ID documents help us ensure that the purchases were indeed made by a genuine card holder.

4. What does the CCAvenue Payment Gateway do?

The CCAvenue payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Rubz’s by encrypting sensitive information like your card number. It is very well Secured and validated by Payment Card Industry compliant Control Code.

5. Are there any hidden charges when I make a purchase on Rubz?

There are no hidden charges when you make a purchase on Rubz. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

6. How can I use a discount/coupon code on my order?

• When you click on the “Check out” button, you are directed to a page where you can redeem any discount codes.
• On this page, you can enter the discount code and the respective discount will be applied to your order
• You can then proceed to checkout and pay the remaining amount using any other form of payment.

Note: Only one coupon code can be used on a single order. If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, Rubz reserves the right to cancel orders.

SHIPPING POLICIES

1. How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach to your provided address or at a suitable time, they will contact you to resolve the issue.

2. How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging

3. What is the range of locations to which Rubz ships their products?

Rubz ships throughout India!

4. My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email as well as SMS with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some our trusted courier partners:

1. Xpressbees
2. Fedex
3. DTDC
4. Bluedart 
5. Ecom Express 
6. Delhivery
7. Kerry Indev Express 
8. Shree Anjani Courier
9. Shree Maruti Courier
10. Ekart Logistics

5. What is the estimated delivery time?

We dispatch most orders within 1-4 business days (excluding Sundays and public holidays). While we are trying our best to avoid this situation, these products might delay your order.

6. Are there any shipping charges applicable on my order?

We do not charge any shipping charges for all the orders.

7. Does Rubz ship outside India?

Unfortunately, Rubz does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

MY ACCOUNT AND MY ORDERS

1. How can I make Rubz account?

Just click on the “My Account” button on the top right hand corner of the page and click on “Register”. Fill in your name, email address, Phone number and password.

2. What if I have forgotten my account password?

When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address/Phone number. Soon after, you will receive an email with a link to 'reset your password'.

3. How do I check the current status of my order?

Visit the “My Orders” tab in your “My Account” page and you can instantly see the status of a specific order and all your past orders.

4. What do the different order statuses mean?

• Confirmed: Your order has been confirmed by us and will be dispatched shortly.
• Shipped: Your order has been dispatched by us and is with the courier company on its way to your address.
• Delivered:Your order has been delivered by us.
• Cancelled: Your order has been cancelled.

RETURNS, REPLACEMENTS AND RETURNS

1. Can I return products that I bought on Rubz?

Products bought on Rubz cannot be returned due to hygiene and quality issues. However, in the case of a damaged/ defective product, you will be eligible to exchange products within 5 days of its delivery.

2. How do I return an item purchased on Rubz?

Rubz offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email (rubz@theyoungchemist.com) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: To return the product, Please send your products on: 135, Shivam industrial park, opp. Sarvoday hotel, Changodar, Ahmedabad – 382 213. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

3. I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email (rubz@theyoungchemist.com) within 5 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: To return the product, Please send your products on: 135, Shivam industrial park, opp. Sarvoday hotel, Changodar, Ahmedabad – 382 213. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

4. Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

5. Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

6. How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 3-5 additional business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Rubz coupons, which can be used during future purchases.

CANCELLATIONS

1. Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on rubz@theyoungchemist.com or call us on +91 79756 50324.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

2. Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on rubz@theyoungchemist.com.

In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

3. How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Rubz coupons, which can be used during future purchases.

4. What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed wallet points for an order, the same will be credited back to your account in the case of a cancellation.